Customer Service For A Business Essay - 992 Words

Every Business has a goal to be successful. Success is needed for a business to flour grow and one of the ways to obtain triumph in business is customer service. There are changing grades of customer service from very poor to the excellent and while many people can provide some level of customer service not everyone recognizes how to effectually provide this dynamic part of the thriving business riddle. Gaining loyal customers, and giving educational platform to inform their employees on how to give and receive great customer service as well as being able to deal with conflict resolution correctly. What is customer service? Defined by Investopedia Customer service is the process of ensuring customer satisfaction with a product or service. Often, customer service takes place while performing a transaction for the customer, such as making a sale or returning an item. Customer service can take the form of an in-person interaction, a phone call, self-service systems, or by other means.â €  The research topic that I was given was on transportation and utilities. I have chosen to focus more on the utilities industry, since there are more companies out there that offer customer service. The first company I chose to speak about is Comcast. Comcast Corporation is the country s leading provider of cable, entertainment and communications products and services, with 24.1 million cable customers, 12.4 million high-speed Internet customers and 3.5 million voice customers. Comcast isShow MoreRelatedCustomer Service Vs. Business956 Words   |  4 Pagesyour business and to attract satisfied and happy customers, focus on great customer service is definitely the way to go. Studies have consistently shown how companies with good customer service have customers that are more loyal and likely to bring in more customers to the company. This guide will look at the importance of customer service through two examples of successful companies: Amazon and Eventbrite. What is customer service and why it matters for business? When it comes to customer serviceRead MoreCustomer Service Policy For Business Essay3290 Words   |  14 PagesIntroduction Customer service is now the one of the most buzzing word in the business. Satisfactions of the customers are vital for any kind of business no matter what the business is –service or product oriented. Making sure of the customers’ satisfaction provides the business with the extra edge of competitive advantage in the competitive business world. Thus there is no alter rather the assurance of customers’ satisfaction is the best way of competing and making success of the business. Task 1CustomerRead MoreCustomer Service : A Successful Business Essay1828 Words   |  8 PagesCUSTOMER SERVICE Each year companies lose an estimated $41 billion due to their poor customer service. (insightsquared) Customer service is one of the most important services in any business so much so that many successful businesses and members of senior management consider this as one of the keys that would spell the success or failure of the company. Today’s gloomy economic news is a concern for workers everywhere. Customer service is key to any businesses you are employed at. Skills in dealingRead MoreThe Customer Service Department of a Business Essay1342 Words   |  6 PagesThe Customer Service Department of a Business Customer service, a department within a company, which tries to ensure that customers are happy, both with the goods or the service the business/company is providing, also the manner in which the manner they are served by employees and the company approach towards them. All businesses need customers to buy their products and services. In order to do this companys and businesses must treat customers respectively so thatllRead MoreCustomer Service : An Important Part Of Business1124 Words   |  5 Pages1. Introduction Customer service has become an important part of business for a number of reasons. Nowadays, customers have numerous choice of selection where they will buy product/ service based on their needs; therefore customer service is importance to build up customers’ loyalty and their returns. It is difficult for any organisation survive without customer service as there are no one to create connection between organisations and customers, handle payments or answer questions from prospectiveRead MoreCustomer Service: The Key to a Prosperous Business 1448 Words   |  6 PagesWhen it comes to providing customer service, customers want quality, assurance and their demands met. Companies have a commitment to give good customer service. GE (General Electric) is ranked one of best companies that provide excellent customer service. Their commitment, training and quality to the customers for decades is how they gotten to the top. Meanwhile, AOL is ranked as one of the worst companies tha t provide poor customer service. There rude deposition, unethical guidelines and disgracefulRead MoreCustomer Service Is A Quality Every Business Essay1719 Words   |  7 PagesGreat customer service is a quality every business should hold high standards upon. Restaurants for example should have hosts waiting for guests to arrive at the door so they can be greeted and then seated in a timely manner. Also have servers bring silverware to the table, take correct orders and continue to take care of the diners until they leave. A business with excellent customer service will most likely get repeat business whereas poor customer service leads to losing their business. The purposeRead MoreCustomer Relationships And Services : Business Operations And Development Essay3713 Words   |  15 Pages7455-V5 April 11 2015 DEVELOP AND STRENTHEN CUSTOMER RELATIONSHIPS AND SERVICES BUSINESS OPERATIONS AND DEVELOPMENT â€Æ' Task 1 Question 1.1 â€Å" The secret of successful retailing is to give your customers what they want. And really, if you think about it from your point of view as a customer, you want everything: a wide assortment of good-qualitymerchandise; the lowest possible prices; guaranteed satisfaction with what you buy; friendly, knowledgeable service; convenient hours; free parking; a pleasantRead MoreBusiness - Customer Service Unit 2 Task 12085 Words   |  9 Pages2 Task 1 Costumer Service Introduction In this task I will be looking at costumer service and the affects it has on businesses. I will be looking into the Morrison’s organisation who is the UK’s fourth largest food retailer with over 400 stores. There business is mainly food and grocery where costumers go for their weekly shop. Every week nine million customers pass through their doors and 132,000 colleagues across the business work hard each day to deliver great service to them. Morrison’sRead MoreReport on How Customer Service Affects Business Profits1433 Words   |  6 Pagesthat improving customer service is an excellent way of improving takings. My report has to include the following: . The role of a supervisor in delivering customer service, . The impact of excellent customer service on how your team works and the positive benefits to the hotel, team and customers on delivering customer service, . How delivering excellent service can support up-selling and add on-selling, . How we are to monitor service delivery. Research Customer service. What does it